Refund policy
We specialize in pre-owned trading cards, and each item is carefully inspected and described to reflect its condition accurately. Due to the nature of used items and international logistics, we do not accept returns for reasons related to card condition or buyer's change of mind.
✅ Eligible Returns (Only in Exceptional Cases)
- You received a wrong item (e.g. incorrect card or quantity)
- The item’s condition is significantly different from our description (e.g. listed as “Near Mint” but arrived with major damage)
📷 If there is an issue, please contact us within 7 days of delivery and include photos of the item:
📧 enju.gold1121@gmail.com
Once approved, we will provide return instructions and a shipping label (if applicable).
🚫 Items returned without prior approval will not be accepted.
⚠️ Non-Returnable Items
- Orders reported more than 7 days after delivery
- Condition-based dissatisfaction (e.g. minor scratches or edge wear typical for used cards)
- Sale items, random packs, or mystery lots
- Customs duties, shipping fees, or import taxes
Please review product descriptions and condition grades carefully before purchasing.
We grade cards based on our internal standards, which may vary slightly from buyer expectations.
📦 Shipping Damage or Issues
If your order is damaged in transit or you received the wrong item, contact us immediately. We’ll do our best to resolve the issue promptly.
🚚 Shipping Delays and Exceptional Circumstances
In rare cases, shipping delays may occur due to unpredictable events such as natural disasters, pandemics, or other force majeure situations. We appreciate your understanding during such times.
If your order is delayed for more than one month due to reasons other than those above, please contact us for further assistance.
🛡️ Returns for Damaged or Incorrect Items
If your item arrives damaged or there is a shipping issue, please provide photographic evidence and contact us promptly. Returns are accepted only for damages or errors that are not caused intentionally and can be verified.
🔍 Special Notes on Graded Items
Unlike non-graded items, graded items generally have consistent condition standards. Returns related to graded items will be accepted only if the grade we shipped differs from what was promised.
🧡 Contact Us
We value our global customers and strive to ensure a trustworthy buying experience.
Feel free to reach out with any questions before placing an order.